Privacy Policy

1. Information We Collect

a. Personal Information

• Name
• Email address
• Phone number
• Shipping & billing address
• Payment details (processed securely via third-party gateways)

b. Non-Personal Information

• Browser type
• IP address
• Device information
• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you regarding your purchase
• Improve our website and customer experience
• Send promotional emails (only if you opt-in)
• Prevent fraud and ensure security

3. Payment Information

We do not store your payment details. Payments are processed securely through trusted third-party providers (e.g., Razorpay etc.).

4. What support do we offer?

We provide 24/7 support through various channels, including live chat, email, and phone, to assist with any queries.

5. Cookies

• Improve website functionality
• Remember user preferences
• Analyze traffic and performance

You can disable cookies through your browser settings.

6. Third-Party Services

We may share your data with:

• Payment gateways
• Shipping partners
• Analytics tools (like Google Analytics)

These services only access necessary data to perform their functions.

7. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

8. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Opt-out of marketing communications

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

10. Mobile App Specific Information

a. Location Information

With your permission, our app may access your device's GPS location. This is used to enhance your shopping experience, such as showing delivery availability in your area. You can disable location access at any time through your device settings, and the app will continue to function normally. 

b. Push Notifications

We use Firebase Cloud Messaging to send you order updates, offers, and promotional notifications. A unique device token is generated to deliver these notifications. You can disable notifications at any time through your device settings. 

c. Crash and Diagnostic Data

We use Firebase Crashlytics to automatically collect crash reports and diagnostic information (such as device model, operating system version, and app version) if the app encounters an error. This helps us identify and fix issues to improve app stability. This data does not include personally identifiable information beyond what is necessary to diagnose technical issues. 

d. App Analytics

We may use Firebase Analytics to understand how users interact with our app (such as screens visited and features used) in an aggregated, non-identifying manner, to help us improve the app experience.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: jynexa.in@gmail.com

Phone: +91 937-392-8310

Address: Ashok Nagar Satpur Nashik Maharastra 422012.